Terms of Service

1. Acceptance of Terms

By accessing or using Saathi (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and Clarinth AI Private Limited ("Clarinth," "we", "us", "our"), a company registered in Bangalore, Karnataka, India. You must be at least 18 years old to use Saathi.

By subscribing or registering, you confirm that you meet age requirements and are legally able to enter into this agreement.

2. Service Description

Saathi is an AI-powered wellness platform that provides:

• Self-reflection and wellness assessment tools (including PHQ-9 for depression, GAD-7 for anxiety)
• Guided modules based on Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) principles
• Interactive conversational AI support for wellness guidance
• Personalized wellness recommendations and journeys
• Progress tracking and module completion records

3. Crisis Response Protocol

3a. Our Responsibility

While Saathi cannot fully replace human crisis intervention, we maintain automated safeguards.

• Crisis keyword detection to monitor for imminent harm signals
• Immediate conversation pause and display of crisis resources
• Automated referral to emergency services and helplines
• Logging of crisis flags and optional follow-up communications for users who opt in

3b. Your Responsibility in Crisis

You acknowledge that Saathi's crisis detection is supplementary and not foolproof. You will not rely solely on Saathi during a mental health emergency and will immediately contact emergency services if you are in danger.

3c. What Saathi Will Not Do

• Detect all crisis signals
• Assess suicide risk or lethality
• Provide 24/7 human crisis counselors
• Contact emergency services on your behalf
• Provide crisis hospitalization or emergency intervention

If you are in crisis, do not wait for Saathi's response. Call emergency services immediately.

4. User Responsibilities

By using Saathi, you agree to:

• Be at least 18 years old and provide accurate age verification when requested
• Provide accurate, current, and complete information during registration and assessments
• Maintain the confidentiality of your account credentials
• Not share your account with others
• Use the Service only for lawful purposes and in compliance with these Terms
• Seek professional mental health care if you are in crisis or experiencing severe symptoms
• Not attempt to reverse engineer, decompile, or extract source code from the Service
• Not use automated systems (bots, scrapers) to access the Service
• Not harass, abuse, or harm other users or our staff
• Not use the Service to distribute spam, malware, or illegal content
• Inform us immediately if you experience a crisis or emergency while using Saathi

5. Prohibited Uses

You may NOT use Saathi to:

• Obtain medical diagnosis, prescription, or treatment from Saathi
• Replace professional therapy, psychiatric care, or consultation with licensed mental health professionals
• Test, "jailbreak," or attempt to produce harmful or inappropriate AI content
• Impersonate another person or entity
• Violate any applicable laws or regulations
• Upload or transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Disrupt or damage the Service or servers

6. Payment & Subscription Terms

6a. Subscription Plans

Saathi offers tiered subscription plans processed through Razorpay:

• Domestic (India): Basic: ₹499/month (or as displayed at checkout)
• Domestic (India): Premium: [if offered, specify features and pricing]
• International: Basic: $15 USD/month (or as displayed at checkout)
• International: Premium: [if offered, specify features and pricing]

Prices are subject to change. We will notify you via email at least 14 days before any price increase takes effect. You may cancel before the increase takes effect with no penalty.

6b. Billing & Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel. By subscribing, you authorize us to charge your payment method at each renewal.

• We will send you a reminder email 3 days before your renewal date with a clear cancellation link
• You may cancel anytime through your account settings or by emailing support@clarinth.ai
• We will confirm your renewal in writing after each charge

6c. Cancellation

You may cancel your subscription at any time through account settings, by emailing support@clarinth.ai with your account email, or by replying to your renewal reminder email with "CANCEL". Cancellation takes effect immediately or at the end of your billing period (your choice). You will retain access to Saathi until the current billing period expires. There are no cancellation fees.

6d. Refund Policy

Standard Policy: Subscription fees are non-refundable once processed, except as required by law.

Exceptions: Refunds are available for duplicate charges, technical issues preventing service access, authorized chargebacks or payment disputes, and promotional offers or trial periods as specified in the promotion.

To request a refund, contact support@clarinth.ai within 7 days of the transaction with proof of the issue. We will review within 5 business days and respond with our decision.

6e. Payment Processing & Data Security

Payments are processed securely by Razorpay. We do not store your full credit card number, CVV, or other sensitive payment data. Your payment information is encrypted and protected according to PCI-DSS standards. Payment processing is subject to Razorpay's terms and privacy policies, but Clarinth remains responsible for payment security on our platform.

7. Intellectual Property & Content Ownership

7a. Clarinth's Ownership

Saathi, including all software, AI models, user interface, content, branding, artwork, and documentation, is owned by Clarinth AI Private Limited and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or sell any part of Saathi without our written consent.

7b. Your Content & Conversations

You retain full ownership of all data you submit to Saathi, including assessment responses, journal entries and reflections, conversation messages with Saathi's AI, and personal information and wellness data.

By using Saathi, you grant Clarinth a limited, non-exclusive license to store and process your content to provide the Service and use anonymized or aggregated data to improve Saathi's features and AI accuracy, subject to your consent where required by law.

We will not sell, share, or license your personal wellness data to third parties without your explicit consent, except as required by law or to comply with legal process.

7c. AI-Generated Responses & Module Content

AI-generated responses, wellness recommendations, and module content remain the intellectual property of Clarinth AI. You may use them for your personal, non-commercial wellness purposes only. You may not redistribute Saathi's modules or AI responses, use Saathi content in commercial products or services, or create derivative works based on Saathi's therapeutic modules.

8. Account Termination & Data Deletion

8a. Your Right to Delete Your Account

You may delete your account at any time through account settings, by emailing support@clarinth.ai with the subject line "DELETE MY ACCOUNT", or by responding to a privacy request with deletion instructions.

Upon account deletion, your account will be deactivated immediately, your personal data will be permanently deleted within 10 business days, and your wellness data will be permanently deleted within 10 business days. Anonymized or aggregated data used for research may be retained indefinitely without identifying you.

Data required for legal compliance will be retained only as long as required by law. Specific retention exceptions include tax records for 7 years, fraud investigation records for 6 months, payment disputes until resolution plus 90 days, and legal hold or litigation until the case closes.

8b. Our Right to Suspend or Terminate

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, harass or abuse others, attempt unauthorized access, damage our systems, or use Saathi to facilitate illegal activity.

• Minor violations: warning email and 7 days to comply
• Serious violations: immediate suspension with notice of reason
• Illegal activity: immediate termination and possible reporting to authorities

You may appeal within 14 days by emailing support@clarinth.ai with your account email and a detailed explanation. We will review appeals within 10 business days.

9. Liability, Warranties & Disclaimer

9a. Service Provided "AS IS"

Saathi is provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Service will be error-free, uninterrupted, or secure at all times, or that Saathi's AI recommendations will always be accurate or relevant to your situation.

However, we do warrant that we maintain reasonable security measures to protect your data, our assessment tools are calibrated based on clinical research, we will provide crisis referral safeguards as described in Section 3, and Saathi will remain accessible during agreed-upon service hours published on our website.

9b. Limitation of Liability

To the maximum extent permitted by law, Clarinth AI is not liable for indirect, incidental, or consequential damages; your wellness outcomes or mental health status; or decisions you make based on Saathi's guidance.

For all other claims, our total liability shall not exceed the amount you paid Clarinth in the 12 months preceding the claim or ₹10,000 ($120 USD), whichever is greater.

9c. Professional Liability Insurance

Clarinth AI maintains professional liability insurance to cover potential harm from our service.

10. Disclaimers & Important Acknowledgments

Not Medical Advice: Saathi does not provide medical advice, diagnosis, treatment recommendations, or prescriptions. AI-generated responses are for informational and educational purposes only.

No Therapeutic Relationship: If you use Saathi's self-guided modules, no professional relationship is created. Clarinth AI does not employ or supervise mental health professionals.

AI Limitations & Errors: AI systems can misunderstand context, provide inaccurate information, or fail to detect serious mental health conditions.

Crisis Detection Limitations: Saathi is not a crisis detection or suicide prevention service and automated detection is not infallible.

11. Data Protection & Privacy

Your use of Saathi is governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal and wellness data.

We encrypt all data in transit and at rest, limit access to personal data, conduct annual security audits, maintain incident response plans, and notify you of data breaches within 72 hours or as required by law.

International data transfers are handled with Standard Contractual Clauses and other safeguards approved by the relevant authorities for the EU/EEA, UK, US California users, and other jurisdictions.

12. International Users & Governing Law

Saathi is operated from Bangalore, Karnataka, India and primarily complies with Indian law, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Indian Contract Act, 1872. Regional compliance also includes GDPR for EU/EEA users, UK GDPR and the UK Data Protection Act 2018 for UK users, and CCPA for California users.

These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India, unless local law prevents exclusive jurisdiction clauses.

Before filing legal action, you agree to attempt informal resolution by contacting our Grievance Officer at grievance@clarinth.ai.

13. Subscription Renewal & Auto-Billing Cancellation Rights

By subscribing to Saathi, you acknowledge that your subscription will automatically renew on the same date each month or year, you will be charged the amount shown at checkout on each renewal date, and you must cancel before the renewal date to stop charges.

We will send a reminder email 3 days before your renewal date with renewal amount, renewal date, and a clear cancellation link. Cancellation is easy and free through account settings, by email, or by calling support when available.

When you cancel, the subscription may end immediately or at the end of your current billing cycle, at your choice.

14. Age Verification & Minor Protection

You must be at least 18 years old to use Saathi. If we have reason to believe you are underage, we may request government-issued ID, parental or guardian consent form, or other documentation to verify your age.

If we discover a minor using Saathi, we will immediately deactivate the account, delete the data except as required by law, and attempt to notify the parent or guardian if contact information is available.

15. Third-Party Services & Responsibility

Saathi uses third-party services for payment processing, cloud infrastructure, AI, and analytics. Clarinth AI remains liable for secure handling of your data by these vendors, compliance with data protection laws, vendor selection and monitoring, and failures that result in data breaches or service outages affecting you.

We maintain contractual guarantees with all vendors and conduct annual security audits of our vendors.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, technology, or our practices. If we make material changes, we will email you at least 14 days before changes take effect, post the updated Terms on our website, display a notice in the app, and provide a summary of changes in plain language.

If you disagree with material changes, you may cancel your subscription before the changes take effect, stop using Saathi, or contact us to discuss your concerns.

17. Severability & Enforceability

If any provision of these Terms is found to be unenforceable, invalid, or illegal by a court, that provision will be modified to the minimum extent necessary to make it enforceable or severed, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any supplementary documents we provide, constitute the entire agreement between you and Clarinth AI regarding your use of Saathi.

19. Contact Information & Support

For questions, concerns, or requests related to Saathi, contact us using the details below.

20. Acknowledgment & Acceptance

By clicking "I Agree" or using Saathi, you acknowledge that you have read and understood these Terms of Service, you are at least 18 years old, you agree to be bound by these Terms, you understand Saathi is not a substitute for professional mental health care, and you understand that in a crisis, you must contact emergency services immediately.

If you do not agree to these Terms, you must discontinue use of Saathi immediately.